Privacy Policy

Our Privacy Commitments

1. Introduction

kx800 operates as Bangladesh's trusted online casino and sports betting platform. We are committed to protecting the privacy and security of all personal information you share with us. This Privacy Policy sets out in detail the types of data we collect, the purposes for which we use it, the circumstances under which we may share it, and the rights you have over your personal information.

By accessing or using any part of the kx800 platform — including placing bets on cricket matches such as BPL or T20 World Cup, playing slots, enjoying live casino games, or making deposits via bKash, Nagad, or Rocket — you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree, please discontinue use of the platform immediately.

2. Information We Collect

kx800 collects personal information in several ways — directly from you when you register or use our services, automatically through your use of the platform, and occasionally from third-party sources such as payment providers and identity verification partners.

Account Registration Data

• Full name as it appears on your official identification document.
• Date of birth — required to verify that you are aged 21 or above as required by our responsible gaming obligations.
• Mobile phone number registered with your bKash, Nagad, or Rocket account (used for account verification and transaction purposes).
• Email address for account notifications, security alerts, and support communications.
• Username and encrypted password credentials for account access.

Financial and Transaction Data

• Deposit and withdrawal transaction records, including amounts in Bangladeshi Taka (BDT) and timestamps.
• Payment method identifiers — for example, the last four digits of a registered mobile wallet number (bKash/Nagad/Rocket) or masked card number (Visa/Mastercard).
• Betting history including game type, stake size, outcome, and bonus redemption records.
• Promotional bonus activity, including wagering requirement fulfilment records.

Technical and Usage Data

• IP address and approximate geographic location (city-level, not precise GPS coordinates).
• Device type, operating system, browser version, and screen resolution used to access kx800.
• Session data including pages visited, time spent, clicks, scroll depth, and feature interactions within the platform.

3. How We Use Your Information

kx800 uses the personal information we collect strictly for the following legitimate purposes. We do not use your data for any purpose not described in this policy without first obtaining your explicit consent.

• Account creation, identity verification, and ongoing account management.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
• Delivering our core betting and gaming services, including cricket betting markets (BPL, T20), slots, and live casino.
• Preventing and detecting fraud, money laundering, and other unlawful activities on the platform.
• Providing customer support and responding to your queries or disputes.
• Sending you important account notifications — such as security alerts, transaction confirmations, and policy updates. These are non-marketing communications and cannot be opted out of.
• Improving our platform performance, game selection, and user experience based on aggregated usage analytics.

Where you have opted in to promotional communications, we may also send you information about bonuses, new game releases, seasonal promotions (such as Eid and BPL season offers), and exclusive VIP rewards. You may withdraw your consent to marketing communications at any time by contacting our support team at [email protected].

4. How We Share Your Information

kx800 does not sell, rent, or trade your personal information to any third party. We share data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

Payment Processing Partners

When you make a deposit or withdraw funds, we share the minimum necessary transaction data with our licensed payment processing partners — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard — solely to execute the transaction. These partners are contractually bound to process your data securely and not to use it for any other purpose.

Game and Technology Providers

Some of our games are powered by third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive limited technical data (such as session tokens and game result logs) necessary to operate their game engines on our platform. They do not receive your financial details or full personal profile.

Legal and Regulatory Authorities

kx800 may disclose your personal data if required to do so by applicable law, court order, or regulatory authority. This includes situations where disclosure is necessary to prevent fraud, investigate suspicious activity, or comply with anti-money-laundering obligations. We will notify you of any such disclosure to the extent permitted by law.

Business Transfers

In the event that kx800 undergoes a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will notify affected users by posting a prominent notice on our platform prior to any such transfer and will ensure that the receiving entity honours the commitments made in this Privacy Policy.

5. Cookies and Tracking Technologies

kx800 uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and provide a personalised experience.

Essential Cookies

These cookies are strictly necessary for the operation of kx800. They enable core functions such as account login sessions, security token validation, and cart/wallet state persistence. You cannot opt out of essential cookies without disabling core platform functionality.

Analytics Cookies

With your consent, kx800 uses analytics cookies to understand how users navigate our platform. This data — collected in aggregated, anonymised form — helps us identify popular game categories, improve page load times, and optimise the overall betting and casino experience for users across Bangladesh.

Managing Your Cookie Preferences

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may limit some features of the kx800 platform, including personalised recommendations and session continuity.

We do not use cookies to serve third-party advertising. kx800 does not operate an advertising network and your browsing behaviour on our platform is not shared with external ad networks.

6. Data Retention

kx800 retains your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. Account data — including your registration details, transaction history, and betting records — is retained for the duration of your active account relationship with us and for a minimum of five years following account closure, in compliance with financial record-keeping obligations.

Technical and analytics data that cannot be linked to individual users is retained in anonymised aggregate form for up to three years for the purpose of platform improvement and fraud pattern analysis. When your data is no longer needed, we securely delete or anonymise it using industry-standard data destruction methods.

7. Data Security

kx800 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, accidental loss, alteration, disclosure, or destruction.

Our security infrastructure includes, but is not limited to, the following controls:

• SSL/TLS encryption for all data transmitted between your device and the kx800 platform.
• Encrypted storage of all passwords using modern hashing algorithms — we never store plaintext passwords.
• Regular independent security audits and penetration testing of our platform infrastructure.
• Strict internal access controls ensuring that only authorised personnel with a documented business need can access user account data.

8. Your Privacy Rights

As a kx800 user, you have a number of rights with respect to your personal data. To exercise any of the rights listed below, please contact our support team at [email protected] with the subject line 'Privacy Rights Request'. We will acknowledge your request within 3 business days and aim to resolve it within 30 calendar days.

Right of Access

You have the right to request a copy of all personal data that kx800 holds about you, including your registration details, transaction history, and any marketing preferences we have recorded.

Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. We encourage users to keep their account information up to date at all times.

Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Please note that we are unable to delete data that we are required to retain by law (for example, financial transaction records required for anti-money-laundering compliance).

Right to Restrict Processing

In certain circumstances, you have the right to request that we restrict the processing of your personal data — for example, while a dispute about its accuracy is being resolved, or if you have objected to our use of it pending verification of whether our legitimate interests override yours.

Right to Object to Marketing

You have an absolute right to object to your personal data being used for direct marketing purposes at any time. Once you exercise this right, we will cease all marketing communications to you immediately. This does not affect essential service communications such as security alerts and transaction confirmations.

9. Third-Party Payment Partners

kx800 integrates with leading Bangladeshi mobile financial services and international card payment networks to facilitate fast and secure transactions. When you use bKash, Nagad, Rocket, or Upay to deposit or withdraw funds, your transaction is processed directly through those providers' secure infrastructure. kx800 does not store your full mobile wallet PIN, bKash account password, or card CVV — only a masked payment identifier is retained in our records.

Each of our payment partners maintains its own privacy policy governing how it processes your data within its own systems. We recommend that you review the privacy documentation of bKash, Nagad, Rocket, Upay, Visa, and Mastercard directly if you have questions about their data-handling practices. kx800 is not responsible for the privacy practices of third-party payment providers.

10. Children's Privacy and Age Verification

kx800 is strictly an adult platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. During the registration process, we require users to confirm their date of birth, and we reserve the right to request documentary proof of age at any stage of the account lifecycle.

If we discover that personal data has been collected from a user under the age of 21 without appropriate verification, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on our platform, please notify us immediately at [email protected].

11. Changes to This Privacy Policy

kx800 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our business practices, legal obligations, or the services we offer. When we make material changes to this policy, we will notify registered users via email and/or a prominent notice on the kx800 platform at least 14 days before the changes take effect.

The date at the top of this page ('Last Updated') always reflects when the most recent version of this Privacy Policy came into effect. Your continued use of the kx800 platform after the effective date of any updated policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you must stop using the platform and may request account closure.

12. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way kx800 handles your personal data, our support team is here to help. We are committed to responding to all privacy-related enquiries promptly and transparently.

We handle all privacy enquiries with strict confidentiality. Your right to privacy does not end at submitting a request — we track every enquiry through to resolution and will not use the fact that you have raised a concern against you in any way.

Email us at: [email protected]